The 54 Best Customer-centric Quotes
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Steve Jobs' ability to focus in on a few things that count, get people who get user interface right, and market things as revolutionary are amazing things. Bill Gates, businessman
Bill Gates is a co-founder of Microsoft and a prominent businessman, philanthropist, and investor.
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As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers. Dale Earnhardt, driver
Dale Earnhardt was a professional race car driver who competed in NASCAR and is considered one of the greatest drivers in the sport's history.
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You cannot get into business for the fashion of it. Azim Premji, businessman
Azim Premji is an Indian billionaire businessman and philanthropist, known for being the chairman of Wipro Limited, a multinational IT consulting and system integration services company.
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Customers are now driven by trying to optimize value. Azim Premji, businessman
Azim Premji is an Indian billionaire businessman and philanthropist, known for being the chairman of Wipro Limited, a multinational IT consulting and system integration services company.
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One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not. Bernard Marcus, businessman
Bernard Marcus is a co-founder of The Home Depot, a home improvement retail chain.
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Approach your business partners with concepts that they can get their heads around, and try to respond to their needs. Chad Hurley, businessman
Chad Hurley is an American businessman and co-founder of the video-sharing website YouTube.
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When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time. Dan Schulman, businessman
Dan Schulman is the CEO of PayPal, a leading online payment system.
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The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. Danny Meyer, businessman
Danny Meyer is a successful American restaurateur and businessman, known for founding the Union Square Hospitality Group and Shake Shack.
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What I've learned running Pixar applies to all businesses. Edwin Catmull, scientist
Edwin Catmull is a computer scientist and co-founder of Pixar Animation Studios.
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Glossier - our content, our products - it's for all for you; it's ours. Emily Weiss, businesswoman
Emily Weiss is the founder and CEO of Glossier, a beauty and skincare company that has gained a cult following for its minimalist approach to beauty.
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Here's my whole marketing idea: treat people the way you want to be treated. Garth Brooks, singer
Garth Brooks is a country music singer and songwriter who has sold over 170 million records worldwide.
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Be reactionary. React to what the market wants. And the market wants one-on-one real time engagement. Now that we have the tools to engage, I'm going to continue fighting for the end user. Gary Vaynerchuk, businessman
Gary Vaynerchuk is an entrepreneur, author, and internet personality who is known for his expertise in social media marketing and building successful businesses.
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Using science to tell us what customers are looking for is second nature for us here. Gillian Tans, businesswoman
Gillian Tans is a Dutch businesswoman who served as the CEO of Booking.com from 2016 to 2019.
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Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. Gillian Tans, businesswoman
Gillian Tans is a Dutch businesswoman who served as the CEO of Booking.com from 2016 to 2019.
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I don't think anybody's just B2B or B2C anymore. You are B2I - business to individual. Ginni Rometty, businesswoman
Ginni Rometty is a former CEO and current executive chairman of IBM, one of the world's largest technology companies.
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Executives are waking up to realize that they can do a lot better, save money, make better decisions if they optimize and start thinking geographically and have a location strategy. Jack Dangermond, businessman
Jack Dangermond is an American businessman and the founder of Esri, a leading provider of geographic information system (GIS) software.
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If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us. Jack Ma, businessman
Jack Ma is a Chinese entrepreneur and the co-founder of Alibaba Group, one of the world's largest e-commerce companies.
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Our philosophy is, using internet technology, we can make every company become Amazon. Jack Ma, businessman
Jack Ma is a Chinese entrepreneur and the co-founder of Alibaba Group, one of the world's largest e-commerce companies.
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From the beginning, we have fostered a culture that embraces our entrepreneurial spirit and values innovation that puts our customers first. Ken Xie, businessman
Ken Xie is a Chinese-American businessman and entrepreneur who is the founder and CEO of cybersecurity company, Fortinet.
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I think if you look at Merck's history, I think Merck has a reputation for having been a reasonable company when it comes to pricing, sort of a leader in that respect. Kenneth Frazier, businessman
Kenneth Frazier is an American businessman and lawyer who is the CEO of Merck & Co., a global pharmaceutical company.
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Every startup should address a real and demonstrated need in the world - if you build a solution to a problem lots of people have, it's so easy to sell your product to the world. Kevin Systrom, businessman
Kevin Systrom is an American entrepreneur and businessman who co-founded the photo-sharing app Instagram.
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Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them. Marc Benioff, businessman
Marc Benioff is a billionaire businessman and philanthropist who co-founded Salesforce, a cloud-based software company.
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At Netflix, we realized that we weren't in business with the Toshibas and the Sonys of the world. We were in business with the guy sitting at home trying to find a DVD to watch. If we had the courage to focus on him, everyone - movie studios, electronics companies, Netflix itself - won. Marc Randolph, businessman
Marc Randolph is an American entrepreneur and the co-founder of Netflix.
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We found we were able to create better, customer-centric product features more quickly with a more diverse product team. Gillian Tans, businesswoman
Gillian Tans is a Dutch businesswoman who served as the CEO of Booking.com from 2016 to 2019.
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Ultimately, you have to provide value to the user. Alan Schaaf, businessman
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Most companies that are successful listen to people and see what they want and they make that. So when I used to make songs, I'd make mixtapes. The public would tell me what they like and then I would make songs based on what they like. That's how I knew 'Ridin' Dirty' was going to be big - they told me they liked this kind of music. Chamillionaire, musician
Chamillionaire is an American rapper, entrepreneur, and investor known for his hit single "Ridin'."
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Using realtime ads, even mortgage companies can create ads that matter to you right now. Kimbal Musk, businessman
Kimbal Musk is a South African-born American entrepreneur and businessman, known for his work in the food industry and as the younger brother of Elon Musk.
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The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers. Alan Cooper, businessman
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I want Britain to be the home of successful competitive and stable financial services. George Osborne, politician
George Osborne is a British politician who served as Chancellor of the Exchequer from 2010 to 2016 under Prime Minister David Cameron.
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Stay externally focused - on your customers - and focus internally when you have to hire. Ram Shriram, businessman
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At one point in time, you had to choose, 'Do you want to do consumer or enterprise?' But the reality today is a bit different: Enterprises are a collection of consumers. Tim Cook, businessman
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We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment. Sara Davies, businesswoman
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The best form of customer service is self service. Constantly empower customers to get their own answers themselves. Dan Pena, businessman
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Margin is a customer concept. Paul Singer, businessman
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Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service. Fabrizio Moreira, january 18
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There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton, businessman
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Product management really is the fusion between technology, what engineers do - and the business side. Marissa Mayer, businesswoman
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Our goal definitely isn't to sell Stripe. Patrick Collison, businessman
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We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs. Eckhard Pfeiffer, businessman
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When I first came to the Bay area, I worked in Silicon Valley in the early to mid-'90s, and I think what mattered then was our ability as designers to create a vision around people's ideas. Yves Behar, designer
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Companies that are closest to the customers are the ones who are going to lead the industry. Ted Waitt, businessman
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Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing. Margaret Heffernan, businesswoman
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We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success. Richard Hayne, businessman
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Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. Sam Walton, businessman
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The more a business is able to develop and articulate a core purpose and engage with millennials, who equate purpose with business excellence, the greater chances for long-term success. Punit Renjen, businessman
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We're running the company to serve more people. Mark Zuckerberg, businessman
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Exceptional firms have always been good at aligning their mission or purpose with their execution and, as a result, have enjoyed category leadership in sales and profits. Punit Renjen, businessman
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Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize. Mark Goulston, psychologist
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You have to follow the consumer, and the consumer will be in control. Nancy Dubuc, businesswoman
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One, we committed to put about 650 people in the field to focus totally on customer satisfaction. Sanjay Kumar,
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We have got to be more comfortable experimenting with different models. So maybe a client just needs execution people or a lot of young people who are great with social media. We don't always have to give them the pyramidal structure of senior VP and account supervisor. Richard Edelman, businessman
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Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that. Patrick Lencioni, writer
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What I tell founders is not to sweat the business model too much at first. The most important task at first is to build something people want. If you don't do that, it won't matter how clever your business model is. Paul Graham, scientist
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If you run a business that isn't cutting edge or doesn't naturally stick out of the crowd, it's your job to be different and get attention. Ryan Holiday, author
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